When you first add credits to your account, some are automatically deduced for the first payment. Here is how it is calculated: First, there is a $5 setup fee (or $25 for a ported number) Second, we calculate the prorata of the month to apply
Minutes are calculated as soon as the conversation has begun up until the conversation ends. Partial minutes are charged per every six seconds.
The service must be paid by credit card by going to your portal in the “Add credit” section. The transactions are secure and we never keep your credit card information.
No. You must simply add credits to your account so that these credits can be used to pay for your phone usage; and thanks to the useful auto-renewal option, you do not have to worry about adding credits to maintain the service.
When Ubigo processes pre-authorized payments from your account, an email will be sent to the person responsible for the account. This email will indicate the amount charged, the date and the account charged. Copies of all the transactions are also found on your portal in
When your credit balance reaches a level that does not allow you to receive calls, your account is suspended and an email is sent to the person responsible for the account inviting them to visit the portal and solve the situation.
Ubigo will invoice you on the first of each month for the numbers you have purchased, and as you use the service. The credit balance of your Ubigo account will be applied against the invoice.
Ubigo sells its services across the world and cannot afford to perform credit checks on all its clients. We believe that it is fair and reasonable to work this way.
Ubigo never stores your credit card number in its files. Instead, Ubigo chose to entrust this task to a credit card payment provider that is specialized in the field.